General Questions
Q: What is Cap Cozyn?
A: Cap Cozyn is a United States-based online store offering a variety of caps, as well as everyday fashion and apparel for men and women.
Q: Where is your business located?
A: Our business is officially registered and operates out of 18644 E 45TH PL, Denver, CO 80249, United States.
Shipping & Orders
Q: Where do you ship?
A: We currently ship to customers across the United States.
Q: How long will it take to receive my order?
A: Order processing typically takes 1-2 business days. Once processed, standard delivery within the US generally takes 5-8 business days. You will receive a confirmation email with a tracking number as soon as your order ships.
Q: How can I track my order?
A: Once your order is dispatched, we will send you an email containing your tracking information. You can use this link to check the status of your delivery at any time.
Q: Can I change or cancel my order after placing it?
A: We begin processing orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us immediately at support@capcozyn.com. If the order has already been processed or shipped, we will not be able to make changes, but you can return the item in accordance with our return policy.
Returns & Refunds
Q: What is your return policy?
A: We offer a straightforward 30 day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it, provided it is unworn, unwashed, and in its original condition with tags attached. Please review our full Refund Policy page for exact instructions on how to start a return.
Q: What if I receive a damaged or incorrect item?
A: We do our best to ensure accurate and safe deliveries, but mistakes can happen. If you receive a defective or incorrect item, please contact us at [Insert Email Address] within 7 days of delivery with your order number and a photo of the issue. We will resolve it for you as quickly as possible.
Contact Us
Q: How do I get in touch with customer support?
 A: You can reach our team by emailing support@capcozyn.com. Our business hours are Monday through Friday, 9:00 AM – 5:00 PM (EST). We aim to reply to all inquiries within 24 to 48 hours.