Shipping policy
At Cap Cozyn, we strive to process and ship your orders as quickly and efficiently as possible. We currently offer shipping exclusively to customers within the United States. Please review our shipping practices below so you know exactly what to expect when placing an order with us.
Order Processing Time After you place an order, our team requires 1 to 2 business days to process and pack your items. Processing times do not include weekends or federal holidays. You will receive an email confirmation once your order has been successfully placed, and another email notification once your package has been handed over to the shipping carrier.
Shipping Rates and Delivery Estimates We offer standard shipping across the United States. Once your order is processed, the estimated delivery time is typically 5 to 8 business days. Exact shipping charges for your order will be calculated and displayed clearly at checkout before you complete your payment. Please note that delivery delays can occasionally occur due to weather conditions or carrier issues, which are outside of our direct control.
Order Tracking When your order ships, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your delivery. Please allow up to 48 hours for the tracking information to become active in the carrier system.
Incorrect Shipping Addresses It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for any additional shipping costs required to resend the package.
Lost, Stolen, or Damaged Packages We take great care in packaging your items, but we understand that issues can happen in transit. If your tracking information shows that your package was delivered but you have not received it, or if your items arrive damaged, please contact us within 7 days of the delivery date. We will work with you and the shipping carrier to investigate and resolve the issue.
Contact Information If you have any questions or concerns regarding the shipping or delivery of your order, please reach out to our customer support team. You can email us at support@capcozyn.com. Our official business address is CAP COZYN LLC, 18644 E 45TH PL, Denver, CO 80249, United States.