Refund policy
At Cap Cozyn, we want you to have a straightforward and transparent shopping experience. If you are not satisfied with your purchase, our return and refund policy is designed to be clear and easy to follow.
1. Return Window We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
2. Eligibility for Returns To be eligible for a return, your item must be in the exact condition that you received it:
Unworn and unwashed
In its original condition
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With all original tags still attached
3. How to Initiate a Return To start a return, please contact us at support@capcozyn.com and include your Order Number and the reason for the return.
If your return is accepted, we will provide you with the return address and clear instructions on how to send your package back to us.
Please note: Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Costs & Fees
Defective, Damaged, or Incorrect Items: We take full responsibility for our mistakes. If you receive a defective or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will cover the return shipping costs and provide a replacement or full refund.
Change of Mind / Wrong Size Ordered: If you are returning an item because you simply changed your mind or ordered the incorrect size/color, you will be responsible for paying your own return shipping costs.
Restocking Fees: We do not charge any restocking fees on returns.
5. The Refund Process Once we receive and inspect your returned item, we will notify you via email to let you know if the refund was approved.
If approved, the funds will be automatically refunded to your original payment method (processed securely via Shopify Payments).
Please keep in mind that it can take a few business days (typically 3 to 7 days) for your bank or credit card company to process and post the refund to your account.
6. Non-Returnable Items For hygiene and safety reasons, certain items such as intimate apparel cannot be returned. We also do not accept returns on final clearance sale items or gift cards.
Contact Us If you have any questions regarding your specific return, please contact us at:
Email: support@capcozyn.com
Address: CAP COZYN LLC, 18644 E 45TH PL, Denver, CO 80249, United States